Heya, so as always in every online games you will have all sorts of problems and questions which will require you to contact a menber of staff at the host company of the game. However sometimes nothing is done, you get no reply or you don't quite get the answer you desire.
Well first off GM's and menbers of staff are not there for you to take your stress out on them as they will be going through many different tickets and looking into alot of matters posted to them. Last thing the person who is reading your ticket is to see thats all the rage and anger poured into it and that it isn't very pleasent to read which might put them off in their co-orperation with you.
First off when you write reports, try to be formal and hold back from nasty or inappropriate comments like swearing, name calling etc. Be clear and specific about what you are reporting to them and say what the problem is. Have evidence and make notes or comments that you believe they have broken ToS or ToC and lastly just add something at end like "I hope this matter is ressolve soon in appropriate manner and look forwrad from hearing from you" then sign it off.
[Example!]
Dear (name of company or host)
I have reason to suspect Player A is using a hack that is giving him infinite HP and that this is a clear violation of ToC and that he need needs to be dealt with. I have provided printscreens below and video as evidence.
Looking forward from hearing from you.
ScarElfy
P.S IT IS A SERIOUS OFFENCE TO FRAME SOMEONE WHICH CAN RESULT TO BOTH PARTIES BEING BANNED SO BEWARE!!!
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